Last time we discussed what you should do after a customer purchases your product. Now we move on to the next step in the customer lifecycle: Making them your brand ambassadors and bringing in more sales.
After on-boarding your customers and making them experience your product and services on the Fulfill stage, it is now time to keep them for a long haul. Any business owner loves to have a long lasting relationship with their customers. And this is possible with the Delight phase.(more…)